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Analyzing the New
Yahoo! RSS Report for Marketers
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by Rok Hrastnik (c) 2005
We were waiting for something like this to happen
for a long time. Yahoo!, one of the key providers of mass-market RSS
aggregators, finally took a step forward and published their RSS
whitepaper, covering their own findings with RSS, based on their usage
data.
1. Yahoo!'s Key Findings
Let's first take a look at Yahoo!'s key findings and
what they mean for marketers.
a] Awareness of RSS is quite low among
Internet users. 12% of users are aware of RSS, and 4% have knowingly used
RSS.
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Although RSS awareness is increasing, only a
few internet users yet understand what RSS is and how to use it.
For marketers, this means that simply placing an RSS
button on their site is not nearly enough, with the report finally demonstrating
that marketers needs to use clear and persuasive copy to get their visitors
interested in RSS, explain RSS to them and get them to subscribe to their feeds.
In addition it also shows that marketers need to make
sure they are using "user-friendly" buttons to generate subscribers,
such as "Add to MyYahoo!", which consumers do understand.
b] 27% of Internet users consume RSS syndicated content
on personalized start pages (e.g., My Yahoo!, My MSN) without knowing that RSS
is the enabling technology. This finding only
underlines the above suggestions. Stop touting your
RSS feeds only using an RSS button, but rather aim for a "subscribe
feature" and then explain to the visitor how to use it. Strong
copy has nevër been so important.
c] 28% of Internet users are aware of podcasting,
but only 2% currently subscribe to podcasts. Goes to
show that podcasting still has a long way to go and can right nöw function only
as a supplement to your existing marketing activities. It
might also give an indication that audio is not the most appropriate format for
much online content.
d] Even tech-savvy "Aware RSS Users" prefer
to access RSS feeds via user-friendly, browser-based experiences (e.g., My
Yahoo!, Firefox, My MSN).
e] My Yahoo! has the highest awareness and use of
any RSS-enabled product.
Both of the findings above, although indicating that these
are the results Yahoo! would want to publish, show that having browser-based RSS
reader subscribe buttons is a must.
It also shows that the market is ready for the soon-coming
IE and Outlook integrated RSS features, which should really boost RSS usage
among consumers online.
Nöw, let's take a deeper look at the report ...
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2. "Unaware RSS Users" Vs "Aware
RSS Users"
The whitepaper makes a strong distinction between
"Unaware RSS Users" and "Aware RSS Users", positioning the
"Unaware" batch as the mainstream Internet population.
This makes it absolutely clear that B2C marketers,
targeting consumers, should take special care to promote their feeds using
"friendly" subscribe buttons.
On the other hand, if targeting a more tech-savvy
audience, going the way of "RSS" and more complex RSS reading tools
might be a better choice. This might also prove more effective for targeting
executives and other corporate target audiences that might be using an
enterprise-wide RSS solution, such as NewsGator.
3. RSS Consumption Levels
The whitepaper says that on the average "Aware RSS
Users" subscribe to 6.6 feeds.
The consequences of this are not as simple as they might
seem. Even "RSS Aware" users do not subscribe to "just
anything" and seems they only subscribe or keep being subscribed to the
content of highest relevance to them.
The message for marketers is to become even more relevant
and more focused on providing real value for their target audiences.
RSS does not mean that end-users will start consuming that
much more online content, but simply that their primary consumption channel will
change. It's up to you to make place for yourself in this consumption channel,
but you can only do so if you become one of the key targeted content providers
for your market and can deliver consistently high-quality content.
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4. Types of RSS Content Consumed
Even in the world of RSS, mainstream media rules, with
World news and National news both leading the pack at 52%, followed by
Entertainment at 34% and Weather at 31%.
If we take a look at what lies beneath this, we can see
that end-users still see RSS as a news consumption tool and a tool to receive
time-sensitive updates, such as weather info.
The interesting part is that blogs achieve only 23% and
although they are gaining quickly are still not part of the mainstream.
Whichever way you look at this, the real long tail is
still far from fruition.
There are two are interesting categories listed in the
report: investment/financial info/banking at 13% and Shopping/online commerce at
10%.
The popularity of these two shows that RSS in fact is
appropriate for delivering business info and that RSS can be used for
e-commerce. A strong case in point urging e-retailers to start providing RSS
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5. Why End-Users Use RSS
"RSS Aware" end-users subscribe to feed because
of "ease" or "convenience", followed by being able to choose
what they read. To marketers, these three should be
the founding stones of how to get their visitors to adopt RSS.
6. The Famous Orange XML Button
Marketers, pay attention to this.
Only 4% of total RSS end-users actually use the orange XML
button, and only 38% of RSS aware users use it.
It seems the orange button isn't dead ... it was nevër
alive.
Let's move on and replace it with something more
user-friendly.
And BTW --- 22% of the people that clicked on the button
don't even know what action they took after clicking the button and 26% left the
site. Goes to show the RSS button is only losing us subscribers.
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7. How Users Find Their RSS Feeds
50% use the defaults available in the RSS reader and only
13% use the search engines to find them.
Yes, it's cruical to be in the RSS feed search engines,
but it would be even better if you could move your way to the default settings.
And by all means, actively promote the feeds on your site as end-users,
according to the report, actively tend to subscribe to the feeds on the sites
they find interesting.
8. Conclusion
To conclude this, here's a direct quote from the report,
saying exactly what I've been trying to get through for a couple of months:
"To position RSS among mainstream Internet users, it
is essential to effectively communicate the benefits of RSS (ease, convenience,
access to information of interest). Internet users do not understand how to use
the XML button, how to actively seek out RSS feeds, or even what the term RSS
means. Instead, they need a simple interface where they can choose the
information and content that interests them. This is where personalized start
pages and browser-based experiences can help move RSS into the mainstream."
***
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About the author:
Learn how to take full marketing advantage of RSS and get all the
expertise, knowledge and how-to information for implementing RSS in your
marketing mix, from direct marketing, PR, e-commerce, internal communications
and online publishing to SEO, traffïc generation and customer relationship
management. Including complete interviews with more than 40 RSS marketing
experts. Click-here now: http://rss.marketingstudies.net/book
Article found at http://www.goarticles.com |
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